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1. Send an email to clca-list@interchange.ubc.ca noting the time and date you need switched.  This emails the whole team.

2. Once someone has offered to switch your shift, email clca-list@interchange.ubc.ca again to let everyone (most notably the Program Assistant) know what change is being made.

3. Make sure to update the schedule in Google Docs.

We don’t carry envelopes at the desk.  Stationary items (including envelopes) can be purchased at the stationary vending machine just outside the commons through the rightmost door.  Additionally, stationary items can be bought at the UBC Bookstore, the Outpost in the SUB or Staples in the village.

The Chapman Learning Commons is intended to be a place for dialogue and discussion, not a quiet study area. If someone is bothered by noise from other patrons, please let them know about the quiet/silent study spaces available in the Ridington Room and Musquem Reading Room.  You can also give the quiet/silent study bookmarks.

Finally, there are earplugs available in the vending machine located just outside the CLC, which may also be useful.

As a CLC Assistant, it is your role and responsibility to clear patrons out of the CLC and insure the doors are locked. Security staff have been asked to come upstairs prior to closing to check if the CLC Assistant on duty requires assistance closing.

Unless you are experiencing problems with patrons leaving, please do not allow security staff to clear the CLC for you. If security come upstairs and start kicking people out, you can politely let them know that you are happy to take care of closing on your own. Security staff have to clear people out of the library bookstacks area during close, so there is sometimes confusion--particularly if there is a new security staff member on shift.

Occasionally, patrons may take chairs out of the Learning Commons into the Qualicum Reading Room. Generally, this is hard to monitor, but there are a few things to keep in mind:

1. Be sure there are enough chairs left for the tutoring services--particularly at the Writing Centre tables.
2. Please do not allow people to move the large brown comfy chairs out of the CLC. These are heavy and could cause injury to the person carrying them.
3. If people are rearranging chairs in the CLC, be sure the arrangement does not disrupt the flow of traffic or block a fire exit.

Particularly during the evening shift, it is good to take a few sweeps through the Qualicum Room to get CLC chairs that have been taken out of the CLC (the one without students in them!)

No.  We do not provide this service and cannot be held accountable for other peoples’ belongings.

Wait for a few minutes.  Normally someone from the book stacks will look after this.  If the alarm goes on for more than 2 minutes, call Security at 2-2222.

Call the desk (604-827-3909).  If it's a morning shift, call the Program Assistant.

If they’ve already left, just remove them from the stands and recycle them.  If they are still here, let them know that they are welcome to leave items on the pamphlet stand on the north side of the lobby, near the front doors.

CLC Assistants are ultimately responsible and accountable to close and lockup the Chapman Learning Commons. Unless there is an unusual circumstance, please do not let security close the CLC for you.

If there is an exceptional circumstance (i.e. a patron who won’t leave) and security does need to close the CLC on your behalf, please email the Program Assistant to let him/her know.

Complete closing procedures as you normally would.

Make sure to call/notify Campus Security (2-2222) that a person's belongings is in the Chapman Learning Commons.